Career

18 Years In Enterprise PM

5 Years In Consulting

Global Teams Fluent in Mandarin + English

Using Claude Code, I built a production-ready web application for my yoga teaching practice entirely through conversational AI — describing what I wanted in plain language while the AI translated my intent into working code. Features include sign-up flows with capacity limits and rolling availability windows, cancellation flows with confirmation tokens, scheduling logic, guest registration, a liability waiver, automated email notifications, and calendar invites with Zoom integration. The backend runs on Google Apps Script with Google Sheets as the data layer. A full Playwright test suite covers end-to-end flows, API validations, responsive UI checks, and smoke tests. Not a single line of code was written manually.

6,949Lines of Code

452Automated Tests

21Device Configs

234Prompts

~3Working Days

Client · Salesforce — Agentforce Platform

Drove discovery and proof-of-concept work for multiple AI agents built on LLMs, RAG architectures, and prompt engineering — running stakeholder interviews, defining hypotheses and success metrics, and validating feasibility through working POCs before broader investment
Ran AI opportunity assessment across business units (IT Support, Marketing, HR) — facilitated ideation sessions, evaluated each area for AI candidacy, defined success metrics, and prioritized use cases for adoption
Championed prioritized POC initiatives through senior management and cross-functional review by presenting business value projections, KPIs, and implementation roadmaps; secured stakeholder buy-in before development began
Partnered with AI Governance, Compliance, Security, and Quality stakeholders to walk each initiative from intake assessment through approval and into development readiness, ensuring regulatory and ethical standards were met
Coordinated POC build work alongside 6 Product Owners and engineering, QA, UX, infrastructure, and operations teams — through PO Syncs, sprint reviews, risk registers, and dependency tracking; delivered weekly status updates and roadmap updates to senior leadership
Built product governance frameworks from scratch including standardized Epic Brief documentation and PO Sync cadences; coached 50+ team members on Agile Transformation and Product Management principles

Client · NTT Data Japan — Flow Management Products

Conceptualized and led end-to-end development of two enterprise digital products from ideation to MVP, owning product vision, roadmap strategy, PI planning, and backlog prioritization
Flow Simulator — a real-time workflow visualization tool that surfaced bottlenecks and operational inefficiencies, giving teams visibility into where work stalled and enabling data-driven process improvement across delivery pipelines Try the live demo →
Executive Dashboard — a C-level performance view aggregating business KPIs, delivery metrics, and DORA metrics into a single source of truth for measuring team health, throughput, and product outcomes
Owned planning, tracking, and reporting across a cross-functional team of 7 — managed budgets, resource allocation, timelines, change requests, and weekly status communications to client executives through every lifecycle phase
Defined outcome-oriented success metrics and KPIs tied to client engagement and revenue; iterated on roadmap priorities based on user feedback and production data
Curated training materials for Value Stream Management and Product Management learning paths, driving organizational change adoption across NTT Data

Client · Pacific Gas & Electric (PG&E)

Led Agile Scrum team delivering a customer-portal enrollment flow, translating regulatory and legal requirements into compliant product functionality including conditional sales flows, eligibility logic, and disclosure screens

Directed product roadmap, cross-functional alignment, and backlog prioritization across multiple product lines for a suite of consumer photo and video editing software
Partnered across international time zones with Product Managers based in Taiwan and the development team in Hangzhou, China — leveraging Mandarin fluency to bridge cultural and operational differences and keep delivery aligned
Coached junior Product Managers on backlog prioritization, KPI/OKR setup, user-flow mapping, and traceability from epics through features to user stories — keeping every release tied to measurable customer outcomes
Partnered with GTM, marketing, and customer-success teams to align release plans with launch readiness, support enablement, and post-deployment customer communications
Spearheaded competitive analysis, persona work, and prototyping for new mobile and web-based editors

Client · Sony PlayStation — Global Partner Platform

Defined product roadmap for a global Partner Submission platform — a self-service pipeline allowing thousands of non-AAA game developers to onboard interactive products onto PlayStation's marketplace through a controlled, secure workflow
Consolidated 60 workflows and 25 applications into a single platform by standardizing process rules, roles, and data definitions — cutting partner onboarding from 7–10 days to approximately 10 minutes and improving global operational consistency
Owned a parallel Gift-card Codes platform — Sony's distribution pipeline for electronic redemption codes — defining encryption and secure-handling requirements so codes could not be intercepted between Sony and retail distribution partners
Drove cross-functional alignment with developers, UI/UX, infrastructure, documentation, localization, and QA across Europe, Asia, and the Americas; managed dependencies, risks, and stakeholder communications across the full program lifecycle

Client · ITS Logistics — Enterprise Financial System

Led end-to-end program implementation of a new enterprise accounting and financial transaction system for America's largest Drayage Logistics Company — coordinating across 4 scrum teams from concept through launch; system supported automated generation, processing, and distribution of 5,000+ invoices daily View the swim lane process flow →
Built detailed project plans covering scope definition, milestone tracking, resource allocation, risk register, and contingency planning; ran weekly status reviews and change-control meetings with senior leadership through every lifecycle phase
Identified distinct user personas across accounting, operations, and carrier management and mapped journeys end to end — partnered with UI/UX on wireframes and prototypes in Figma, validating designs through iterative feedback before development
Designed features to monitor and reduce financial risk of carrier/vendor defaults; reduced time spent on data collection, conflict resolution, and report generation by 50%
Executed a structured change-management strategy — training sessions, iterative UX improvements, and hypercare support — to drive adoption and minimize operational disruption post-deployment

Owned product requirements and delivery lifecycle for OTT streaming subscription platforms (DirecTV Everywhere, WatchTV, HBO Max) and customer-facing operational systems including user provisioning, content availability, access and entitlement flows, device/platform restrictions, and monetization logic across web, iOS, Android, tablet, and set-top platforms
Led discovery and requirements for a Chase.Net payment optimization project: identified Chase debit/credit card payments to capture processor discounts — saving $750K/year in interchange fees
Managed Finance Billing product lines including Modify Card (proactive card update to reduce bad debt from failed charges), Cash Card Refund (eliminated 100K+ monthly check processing transactions), and Non-Return Fee logic modifications
Led AT&T/DirecTV MDU Synergy requirements: migrated legacy Multi-Dwelling Unit customers onto a new platform, remapping system metadata and process flows across drastically different architectural environments and offshore third-party vendors
Formulated product requirements through elicitation sessions with 100+ stakeholders across programming, content operations, legal, rights management, customer experience, and finance — translating complex, cross-departmental needs into epics, user stories, and acceptance criteria
Used recurring customer-care call-volume reports as a primary input to feature prioritization, targeting self-service flows and UX improvements that measurably reduced inbound calls on routine tasks
Created customer journey flows, evaluated trade-offs across multiple product design variations, and prepared cost-benefit analyses to prioritize requirements under budget and technical constraints

Owned roadmap for enterprise content management and process automation modules on the OnBase platform, supporting compliance-sensitive financial and government clients
Designed enterprise workflow and document-management capabilities incorporating role-based access controls, document lifecycle governance, and workflow automation rules
Delivered an enterprise Loan Origination and Regulatory Reporting solution for a top-tier bank, integrating report-capture technology to transform audited banking reports into structured, searchable digital records
Produced enablement materials and delivered training/webinars to 800+ employees, partners, and customers; led partner engagements in Greater China supporting pre-sales, localization, and customer education

Certifications

SAFe 6 POPM SAFe 6 Agile PM Certified Product Manager Salesforce AI Associate Salesforce Agentforce Specialist

Tools & Skills

Jira

Jira Align

Confluence

Agentforce

BrowserStack

Visio

Figma

Google Analytics

Trello

Core Competencies

Product Lifecycle Management Roadmap & Strategy Stakeholder Management Change Management Risk & Issue Management Status Reporting Cross-Functional Leadership Discovery & Elicitation SAFe / Agile / Scrum SaaS & Cloud Implementations

Education

University of Pittsburgh Bachelor of Business Administration in Marketing, Minor in Economics · 2007

Product School Certified Product Manager · 2019

Personal Project

Launch by NTT Data