Career

18 Years In Enterprise PM

5 Years In Consulting

Global Teams Fluent in Mandarin + English

Using Claude Code, I built a production-ready web application for my yoga teaching practice entirely through conversational AI — describing what I wanted in plain language while the AI translated my intent into working code. Features include sign-up flows with capacity limits and rolling availability windows, cancellation flows with confirmation tokens, scheduling logic, guest registration, a liability waiver, automated email notifications, and calendar invites with Zoom integration. The backend runs on Google Apps Script with Google Sheets as the data layer. A full Playwright test suite covers end-to-end flows, API validations, responsive UI checks, and smoke tests. Not a single line of code was written manually.

6,949Lines of Code

452Automated Tests

21Device Configs

234Prompts

~3Working Days

Client · Salesforce — Agentforce Platform

Directed a team of 6 Product Owners within a SAFe Agile Release Train, delivering AI agents built on LLMs, RAG architectures, and prompt engineering
Defined product vision, solution intent, scope, value hypotheses, and roadmaps aligned with enterprise strategy and measurable business outcomes
Built product governance frameworks from scratch including standardized Epic Brief documentation and PO Sync cadences
Coached 50+ team members on Agile Transformation and Product Management principles

Client · NTT Data Japan — Flow Management Products

Conceptualized and led end-to-end development of two enterprise digital products from ideation to MVP, owning product vision, roadmap strategy, PI planning, and backlog prioritization
Flow Simulator — a real-time workflow visualization tool that surfaced bottlenecks and operational inefficiencies, giving teams visibility into where work stalled and enabling data-driven process improvement across delivery pipelines
Executive Dashboard — a C-level performance view aggregating business KPIs, delivery metrics, and DORA metrics into a single source of truth for measuring team health, throughput, and product outcomes
Defined outcome-oriented success metrics and KPIs tied to client engagement and revenue; iterated on roadmap priorities based on user feedback and production data
Mentored and coached a group of U.S.-based junior developers on Agile and product management principles throughout the product development lifecycle, building product competency within the team

Client · Pacific Gas & Electric (PG&E)

Led Agile Scrum team delivering a customer-portal enrollment flow, translating regulatory and legal requirements into compliant product functionality including conditional sales flows, eligibility logic, and disclosure screens

Led a globally distributed team of 60 engineers and 3 Product Managers delivering a suite of software products valued at ~$30M in annual revenue
Partnered across international time zones with Product Managers based in Taiwan and a development team in Hangzhou, China — leveraging Mandarin fluency to bridge cultural and operational differences and keep delivery aligned
Directed product roadmap, cross-functional alignment, and backlog prioritization across multiple product lines
Reinforced product management best practices including KPIs, OKRs, user flow diagrams, and alignment from epics through user stories

Client · Sony PlayStation — Global Partner Platform

Owned product roadmap for a web-based partner platform enabling thousands of partners worldwide to onboard and distribute products through a controlled, secure workflow
Consolidated 60 workflows and 25 applications into a single platform, cutting partner onboarding from 7–10 days to approximately 10 minutes and improving global operational consistency

Client · ITS Logistics — Enterprise Financial System

Led 4 Product Owners and 4 scrum teams (100+ engineers) building a new enterprise accounting and financial transaction system from conceptualization to launch, managing 5,000+ daily invoices
Designed features to monitor and reduce financial risk of carrier/vendor defaults; reduced time spent on data collection, conflict resolution, and report generation by 50%

Led product requirements and delivery for OTT streaming subscription platforms and customer-facing operational systems including user provisioning, content availability, access and entitlement flows, device/platform restrictions, and monetization logic across web, iOS, Android, tablet, and set-top platforms
Managed Finance Billing product lines including Modify Card (proactive card update to reduce bad debt from failed charges), Cash Card Refund (eliminated 100K+ monthly check processing transactions), and Non-Return Fee logic modifications
Led AT&T/DirecTV MDU Synergy requirements: migrated legacy Multi-Dwelling Unit customers onto a new platform, remapping system metadata and process flows across drastically different architectural environments and offshore third-party vendors
Formulated product requirements through elicitation sessions with 100+ stakeholders across programming, content operations, legal, rights management, customer experience, and finance
Created customer journey flows, evaluated trade-offs across multiple product design variations, and prepared cost-benefit analyses to prioritize requirements under budget and technical constraints

Owned roadmap for enterprise content management and process automation modules on the OnBase platform, supporting compliance-sensitive financial and government clients
Designed enterprise workflow and document-management capabilities incorporating role-based access controls, document lifecycle governance, and workflow automation rules
Delivered an enterprise Loan Origination and Regulatory Reporting solution for a top-tier bank, integrating report-capture technology to transform audited banking reports into structured, searchable digital records
Produced enablement materials and delivered training/webinars to 800+ employees, partners, and customers; led partner engagements in Greater China supporting pre-sales, localization, and customer education

Certifications

SAFe 6 POPM SAFe 6 Agile PM Certified Product Manager Salesforce AI Associate Salesforce Agentforce Specialist

Tools & Skills

Jira

Jira Align

Confluence

Agentforce

BrowserStack

Visio

Figma

Google Analytics

Trello

Education

University of Pittsburgh Bachelor of Business Administration in Marketing, Minor in Economics · 2007

Product School Certified Product Manager · 2019

Personal Project

Launch by NTT Data